Basic Troubleshooting

First things first, please make sure:

  • You’re on the latest version of WordPress
  • You’re using the latest version of Password Protect WordPress (PPWP) Pro
    Our plugin is updated frequently with bug patches, security updates, code improvements, and new features. It’s always best to use the latest version of Pas Pro.

If you’ve entered the correct password, but still can’t view the protected content, there are 4 common reasons why this issue happens:

Steps to troubleshoot your issue

1. Which types of content do you want to password protect?

PPWP allows you to password protect the entire page content, part of content or the whole site but NOT content on Custom Fields.

You can do it by yourself by following our guide on how to password protect custom fields, requiring a little coding knowledge.

2. Which page templates are you using?

WordPress and our plugin’s password protection feature works well with the default WordPress template, making use of the_content(), but not on a custom page template.

To determine whether you’re using a custom template or not, look for “Page Attributes” section when editing the page content. Check out the selected template.

Fortunately, our PPWP plugin, even the Free version, allows you to password protect WordPress custom page templates and custom fields as well. You will need to modify your template slightly.

3. Which themes or page builder plugins are you using?

PPWP is working properly with the top WordPress themes and page builder plugins. If you’re using other plugins that aren’t on the list, please contact us. We will help you double-check its compatibility.

4. Are you using any caching plugins and/or server cache?

Caching speed up your WordPress site but would cause issues with our plugin. In other words, even if users enter the correct passwords, your website would still show the cached version of your protected page, i.e. with the login form instead of the private content.

To determine if it’s a caching issue, please enter a wrong password. Cached pages wouldn’t display the error message.

By default, our PPWP Pro version works properly with the popular caching plugins, including W3 Total Cache, WP Super Cache, and WP Fastest Cache. If you’re using other caching plugins or server caching, please try to disable caching for our plugins cookies.

If you’ve gone through 4 steps above and still can’t fix the issue, please feel free to drop us a support request. We will be more than happy to help.

Lasted updated on October 25, 2019