FAQ: How to Password Protect WordPress

If you are looking for a WordPress plugin to password protect your website content, you are in the right place. With “Password Protect WordPress” plugin, you can create and manage multiple passwords for each WordPress page, post and Custom Post Type (CPT) with ease.

Pre-sale questions

What’s the difference between the default WordPress “Password Protected” feature and “Password Protect WordPress” Pro plugin?

WordPress default “Password Protected” feature only allows you to create one password which applies to all visitors and users of your website. That means even admins have to enter the same password to view the content.

On the other hand, Password Protect WordPress Pro allows you to set not only multiple passwords for all user roles but also a different password for each and every user role. In other words, you can set one password for your contributors, one for your subscribers and so on. It comes in handy when you want to block certain user roles from accessing your content, you just need to deactivate or delete the password for that role. The other user roles will not be affected.

Do my users have to keep entering the password to access a private page?

No, users don’t have to re-enter passwords to access content in 7 days by default. You can lengthen or shorten this period of time by changing cookies expiration time in the Settings page.

Can I use multiple passwords to protect a page or post?

Yes, you can generate multiple passwords to protect a page or post. Each user can use a different password to unlock the protected content.

Can users enter the password once and access all pages and posts?

Yes, you can enter the password once and access all related pages and posts with the following 2 options:

Can I show the child page while password protecting the parent page?

Yes, you can make child pages public while password protecting the parent page by disabling the Password Protect Child Pages feature in the Settings page.

Can search engines index my password protected content?

No, the plugin will block search engines from finding and indexing your password protected content by default. If you want to allow your private content to be indexed, disable the Block Search Indexing feature in the Settings page.

Can I allow admins to access the private content without entering passwords?

Yes, you can allow admins to access your private content without entering the password by setting the whitelist role to admins.

There are also other whitelist roles options:

  • Post’s author
  • Logged-in users
  • Custom roles - you can choose multiple roles at the same time
Can I make some pages public while the whole website is password protected?

Yes, our plugin allows you to exclude specific pages from your site-wide protection while protecting the entire site with a password.

What if users share their password with another person?

Anyone with the right password can unlock your protected content. To prevent this, you can either:

      • Set the password expiry to 1 or 2 days OR
      • Restrict the password usage to 3 or 5 times

After the limit is reached, the password will become invalid.

Can the password expire immediately after being entered?

Yes, your password will become invalid once entered correctly if you set its usage limit to one time. You can do so under our password management pop-up. Simply set the usage limit to 1 when creating a new password.

What does “manage passwords under a popup” means?

Managing passwords under popup is you can create, deactivate and delete passwords under WordPress admin via our friendly popup UI.

Do you offer Password Protect WordPress Pro free trial?

We don’t offer a free trial of Password Protect WordPress Pro. You can try the Lite version to experience its basic protection features.

How can I upgrade the Free/Lite version of Password Protect WordPress to the Pro version?

Follow this instruction to install the Pro version. Remember that the Free version is required for our Pro plugin to work properly.

Please do NOT delete the Free version 1.1.2.2 and below when our Pro is activated.

Can I use Password Protect WordPress Pro with an old WordPress version?

Password Protect WordPress Pro works smoothly with WordPress 4.7 and greater.

Since our PPWP Pro is frequently tested and updated on the leastes version of WordPress, you should use the leatest version of WP for all the features work properly.

Does Password Protect WordPress Pro license expire?

No, except you manually cancel the subscription. The annual license is automatically renewed every year to avoid service disruption. If you do not want to renew your license in the following year, you can cancel the subscription by clicking on the link sent via SendOwl when you purchase the plugin.

Pricing & License

Which types of payment do you accept?

We accept all credit and debit cards supported by our payment partner Stripe including but not limited to Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

You can also pay using PayPal.

What do Personal, Pro & Business license mean?

First of all, there are 2 versions of Password Protect WordPress (PPWP): Free (lite) and Pro.

Our PPWP Pro then comes with 3 main licenses: Personal, Pro and Business license.

Depending on how many websites you want to install our PDA Gold plugin on, you should pick the right license accordingly:

      • Personal license allows you to install our PPWP on: 3 sites only
      • Pro: 10 sites
      • Business: 15 sites
Can I get Password Protect WordPress Pro with just one-time payment?

Yes, you can. We have offered one-time payment with lifetime usage and unlimited updates for all our license types.

What happens when my license expires?

Support, updates for Password Protect WordPress Pro and some non-essential features will be disabled if your license expires. However, the basic features of our PPWP Pro will continue to function on your site.

What does the "3 downloads remaining" mean?

We set the download limit to the installation (ZIP) files just to prevent spams. We can reset it for you at any time upon request.

In reality, you can just download the ZIP file once and activate our plugin on as many sites as your license permits.

Can I use the same (1-site) license on both staging and live site?

No, you can't. Here's is the reason why.

Can I upgrade my license later?

Yes, absolutely. If you would like to use Password Protect WordPress Pro on more sites, just let us know. We'll handle all the hassle and you’ll just pay the difference in cost.

Can I cancel my annual subscription after purchase?

Yes, you can.

Your license subscription is auto-renewed every year for you to continue getting our important updates or priority email support. However, you can cancel the subscription at any time after purchase.

Do you offer refunds?

Yep. We offer a 60-day money back guarantee as long as you follow our refund process.

Getting Started

I’ve installed the plugin. What should I do next?

Go to the Settings page and set the main basic settings. Our detailed tutorial will help you get started with Password Protect WordPress Pro.

How can I generate passwords and manage them?

Password Protect WordPress Pro offers two ways to generate and manage your passwords:

      • Password protection popup - You’re able to generate and manage all your passwords at the same place. Making changes to password settings are supported.
      • While editing content - You can create and manage passwords while editing your content.
How can the users get their passwords?

You can send passwords to your users manually. Password Protect WordPress Pro can also be integrated with Email Marketing software such as ActiveCampaign and MailChimp to send out passwords to your subscribers automatically.

Compatible plugins and platforms

What types of pages and post does Password Protect WordPress protect?

PPWP Pro can protect unlimited WP pages and posts and all custom post types including WooCommerce products.

Which plugins are compatible with Password Protect WordPress?

Please check out this list of confirmed compatible plugins with our Pro version and its extensions.

What if I’m using plugins not listed as compatible plugins?

Our plugin would be able to work well with most popular themes and plugins including caching plugins and server.

Please contact us if you face any plugin compatibility issues. We will be glad to help.

Plugin Usage

Can I set a password for a part of the content?

Yes, you can. When you protect your content partially, part of the content will be secured with a password form. The rest is visible to the public.

How many times can users enter wrong passwords?

As of now, users can repeatedly enter wrong passwords without any restrictions. Unwanted users could make use of brute force attacks to access your private content though. To prevent such attacks, you can set the maximum failed attempt such as 3 or 5 times per user. They will be locked out for a period of time before making another access attempt.

Can I unprotect multiple pages at the same time?

Yes, you can unprotect multiple pages and posts at the same time in 2 different ways:

      • Unlock the parent page or the category. All child pages under that parent page and all posts under that category will be unprotected automatically.
      • Use bulk actions when you want to unlock multiple pages secured by different passwords (WIP).
Why can’t my media files be password protected?

Our plugin helps protect WordPress content only. Media files in the protected pages and posts will be accessible via their direct URLs. Password Protect WordPress Pro can be integrated with Prevent Direct Access Gold plugin seamlessly to protect both your files and content.

Premium support

Do you have a support forum?

Nope. We currently offer support via email only.

Can I call and talk to you directly?

As of now, we only provide email support. Having said that, our team always standby to help you! Just submit a support ticket at any time and we’ll get back to you typically within 1 working day. Please get the "Pro" license to get the highest priority support.

How do you handle our confidential information and access?

You can refer to our tutorials and documentation to understand as well as implement certain configurations and settings on your own. Sometimes, you want us to set up them for you, and our support team will be very happy to assist.

To assist or troubleshoot the reported issues, we may need your website’s temporary admin account, and sometimes, hosting provider access.

Please ensure that all provided information is always kept confidential. Only our customer support supervisor and top senior developer can access it.

For security reasons, we’ve always recommended you to remove the temporary admin account once everything is done.

Can I request extra features?

Yes, you can by filling in this form. We appreciate all you ideas and feedback on our Password Protect WordPress. If the requested feature is possible, we will develop and launch it in the upcoming versions.