Please follow the troubleshooting process below in case the password protection is not working on your website.
- Are you using the latest version of both Password Protect WordPress (PPWP) Free and Pro?
- Are you using any caching methods?
By default, both our Free and Pro version work well with popular cache plugins, including W3 Total Cache, WP Super Cache, and WP Fastest Cache. If you are using other cache plugins or server caching, please exclude our plugins cookies from being cached or contact us for support.
What if I want to show Excerpt & Featured image of protected content?
Available on PPWP Pro. You will need to modfiy your child theme code with our Free version.
Most of WordPress themes will hide the post excerpt and featured image of password protected content by default. Check out how to show exceprt and featured image of password protected content.