Please follow the troubleshooting process below in case the password protection is not working on your website.
Which types of content do you want to password protect?
This feature is available on both PPWP Free and Pro versions.
Check out Password Protect Entire WordPress Site for more information.
Which post types do you want to protect?
Available on PPWP Free.
Available on PPWP Pro.
Check out how to Password protect WordPress custom post types.
Which template are you using?
To determine what template you're using, check out selected template under “Page Attributes” section in editor page.
WordPress and our plugin’s password protection feature works well with the default WordPress template, making use of the_content(), but not on a custom page template. Check out how to password protect WordPress custom page template for more information.
It should be working with our PPWP Free version. Otherwise, please drop us a support request. We will be more than happy to help.
How do you want to protect your custom fields content?
This feature is available on both PPWP Free and Pro versions.
By default, WordPress in general and our PPWP plugin in particular only protect a post’s content and excerpt. Their custom field data is not protected. In order to hide custom fields under password form, check out Password Protect WordPress Custom Fields for more information.
This feature is available on PPWP Pro only.
You will need to use our shortcode under your custom fields. Check out How to Password Protect Partial Content under Custom Fields for more information.
Where do you use our shortcode?
Our shortcode is supported on top page builders such as Elementor, Beaver Builder and Divi Builder. Check out how to password protect parts of content with WordPress page builders for more information.
Available on PPWP Pro.
Check this out on how to Password protect WordPress custom post types.
Available on PPWP Pro.
In order to place our shortcode under custom fields, check out How to Password Protect Partial Content under Custom Fields for more information.
Checklist
- Are you using the latest version of both Password Protect WordPress (PPWP) Free and Pro?
- Are you using any caching methods?
By default, both our Free and Pro version work well with popular cache plugins, including W3 Total Cache, WP Super Cache, and WP Fastest Cache. If you are using other cache plugins or server caching, please exclude our plugins cookies from being cached or contact us for support.
Other Questions
Available on PPWP Pro. You will need to modfiy your child theme code with our Free version.
Most of WordPress themes will hide the post excerpt and featured image of password protected content by default. Check out how to show exceprt and featured image of password protected content.
